Support
Trust and safety
We own every car and do every handover ourselves, so we can say exactly what is checked, what is recorded and what we expect.
Our cars
Every car belongs to SwiftDrive. Between rentals it is cleaned to a written standard and inspected, and we keep at least 3 hours free between two rentals of the same car so that is never rushed.
Who we check
Every driver is checked in person at the door: licence, NRIC, FIN or passport, and the payment card in the main driver's name or the PayNow reference. We also keep a do-not-rent list, and bookings that match it are declined automatically.
On every trip
Some things come with every booking.
- A SwiftDrive driver at delivery and collection, never a stranger or a lockbox you did not ask for.
- The driver's live location on your trip page while they are on the way.
- A photo walk-around and an e-signature at every handover, so there is a shared record of the car's condition.
- A telematics unit and a dashcam in every car.
- Roadside assistance, 24 hours a day.
If there is an accident
Make sure everyone is safe, and call 999 for the police or 995 for an ambulance if anyone is hurt. Take photos of both cars and the scene, exchange particulars with the other driver, then report it to us within 24 hours. We take it from there, including the report to our insurer.
What we expect
Drive the car as you would want yours driven. No smoking, vaping or drinking in the car, no racing and no drivers who are not on the booking. Breaking these rules can end your trip early and keep you from renting with us again.
Reporting a problem
Report anything that worries you, before, during or after a trip. Message us from your trip page, any time of day. We never share who reported what.